Yes. To your first question about the hockey rink, you might be able to lean on a personal relationship in some of those instances, but one of the common complaints from businesses is that the litmus test for what is a “personal relationship” is not defined well enough yet. You really don't know, and it hasn't been proven in the courts. The CRTC has gone as far as to say in one of their bulletins that—I'm paraphrasing—“liking” each other on Facebook is not enough to form a personal relationship. There's a concern that the act doesn't take into consideration that the behaviour of people has changed. A lot more people connect and interact online.
To your thing about the education, the point I was making is that you always want to provide education, but at some point it's not the teacher and it's not the student: it's actually the legislation. For instance, for the driving laws in Ontario, you spend six months on learning how to drive. You don't keep getting educated on how to drive, because the regulatory regime works. That's the point I'm making.