We offer our services to businesses of all sizes—with up to 300 employees—in a variety of sectors. We have worked with NPOs, museums, associations, as well as with businesses in the fields of insurance, marketing, media and road transportation. This applies to any situation.
We begin by making a presentation to the company on the CRTC's compliance requirements. We conduct an audit, which is generally done by telephone or video conference, using Skype or another similar program. We then gather all the information on the way our client operates.
We carried out a research and development project with researchers from the Université de Montréal's Faculty of Law. We modelled the legislation and electronic means of communications, and we came up with a grid that lists about 100 compliance issues an SME could face. We review those 100 potential problems for each business, and we then provide them with a report of 20 to 30 pages, depending on the situation. We analyze the way the business operates, its processes, its systems and its policies in order to identify all compliance issues. For each issue, we provide an optimized recommendation that will help the business comply with the legislation and meet the compliance requirements, and improve the effectiveness of its email marketing in the process.
After that, we give the company the report and support it remotely—over the telephone, by email or by video conference—in the implementation of our recommendations. We provide the company with a custom draft policy, a potential training program for its employees, as well as all the necessary records. Finally, we provide the business with certification, which has no legal value and is not sanctioned by the CRTC, but which proves that the business has a compliance program in place. That enables us to receive consumer complaints on the company's behalf and, if necessary, we can take away its certification.