With regard to the data, there were three studies done on SMEs in 2017. This is recent; I won't go back to 2014. We did a survey in February of about one hundred SMEs in Quebec, in all sectors. The Insurance and Investment Journal, a magazine published by the insurance industry, conducted a study involving 500 Quebec insurance companies in March. Fasken Martineau and the Direct Marketing Association of Canada surveyed 200 or 300 Canadian enterprises. If you extrapolate the data collected from these surveys, they show that between 5% and 15% of Canadian businesses may be in compliance with CRTC requirements. That means that 85% to 95% of businesses absolutely do not comply with the law at this time.
As to motivation, the issue is that in Quebec, there is only one organization that talks about compliance programs, and that is Certimail. The CRTC has never come to Quebec to talk about compliance programs. Mr. Harroun told you that he was very proud to have raised the awareness of 1,200 businesses during his conference tour in Toronto this spring. The Insurance and Investment Journal contacted the CRTC in the spring to invite one of the members of Mr. Harroun's team to do a presentation on Canada's Anti-Spam Act at an insurance industry seminar. The CRTC only responded in September, and declined the invitation. The seminar was cancelled. Four hundred enterprises were going to participate. Those 400 enterprises still have not been given the information.