As I said earlier, the CRTC's lack of clarity as to the interpretation of the act forces us to impose excessive measures on companies so that they comply with the law, but they have to be ready for anything. That is a big problem.
Another problem involves the synchronization of consents. Earlier there was a debate about individual emails and group emails. Currently, when someone unsubscribes from a newsletter, the CRTC considers that that individual has unsubscribed from the entire company. That means that an employee can no longer send an Outlook email to that person because he unsubscribed from the newsletter. The fact that the withdrawal of consent applies to the entire company is a problem.
Consequently, we ask that the request for consent and the withdrawal of consent be circumscribed. The withdrawal of consent should be limited to the consent request.