I would say so.
What we provide, at the prices I mentioned, is a comprehensive compliance program. We conduct an audit, issue recommendations, guide companies in the implementation of compliance recommendations, and provide them with a written compliance policy and records. It's really a turnkey comprehensive compliance program.
The main obstacle we currently face is the CRTC. The problem is two-fold. First, the CRTC's communication is flawed. Two different organizations have carried out two separate surveys, which show that 75% of Canadian businesses feel that they are ill-informed with regard to the real issues of the Canadian Anti-Spam Legislation. People are familiar with the legislation, and they know that there is an issue in terms of consent and unsubscription, but they know absolutely nothing about the compliance requirements, the regulatory requirements. There is really a major problem in that respect. Second, documentation is lacking on the objective interpretation of that regulation by the CRTC. In three years, the CRTC's investigative team has come up with three interpretation guides on three small rules. There are still dozens that affect pretty much all Canadian companies. So the CRTC really needs to make a major effort, and that is one of the recommendations we will submit to you.
The last point is the motivation of businesses, which feel like a million complaints have been filed by consumers. Steven Harroun testified before you a few weeks ago, and he told you that 500 investigations have been opened in three years, that about 30 have been completed and that eight fines have been made public. SMEs feel that they are more likely to win the lottery jackpot than to have an investigation on their emails launched.
We know how SMEs operate. They have constraints. They are always managing urgent considerations and only focusing on the most important matters. The message sent by the CRTC, probably unwittingly, is that this legislation is not important.