So there's a series of things then. You need to know your bounce rate. You need to know how many people out of that 25,000 are consumers or businesses, and how many of them are moving from your site. You said you're transferring them on. Say I'm a business person and I need to be transferred on.
If it's your main tool, it seems to me there's a lot of information that can be pulled out of there that you should present to us.