With every piece of information we get, whether through an investigation or through our outreach activities, and we've certainly taken it upon ourselves also to look at the testimony of this committee, if people see that there's confusion and we have the opportunity—we have guidance we can showcase on our website, or information we can share with others—we've taken it upon ourselves to look at it and say that we may need, perhaps, an infographic on such and such. We have the information, it is public, people can find it in four different places on our website, but perhaps we should look at how we can tighten it up and make our CASL information pages more accessible to people.
We've looked at that, have noted that there still seems to be some confusion, and asked whether we can add some new FAQs to our website, for example. That would probably be the most immediate thing we've done: “Let's make sure people are clear as a registered charity”, and so on. We've tried to make tweaks as we go, because every piece of learning we get is helpful for us. For us it's all about wanting everyone to comply, so the more guidance the better.