I'll start.
It's a really good point. I've raised it before. We get approximately 4,000 complaints from Canadians into our spam reporting centre every week, so you can extrapolate that to 15,000 to 20,000 a month.
As a general practice, it's our intelligence folks, if you will, who look at those complaints. They identify trends. Are there patterns, are there particular organizations, or are there particular types of activities going on? We do regular case selection meetings, where we have our intelligence folks, if you will, talk to our enforcement folks and say that they have seen these areas as an issue in the past few weeks, months, or whatever. That helps to inform our investigations, going forward. That's how we pick cases to move on.
As I said, with 4,000 complaints a week, obviously with a small team we're not investigating every complaint. What we are doing is looking at the various pieces of the puzzle in our spam reporting centre, and we also use other sources of information provided by our friends at Public Safety, the RCMP, and others. I believe you had representatives from Spamhaus here earlier this week. We look at all these pieces of data. It's not just the complaint from Joe or Jane Canadian; it's also the other pieces that help inform the decision-making when we move on to an enforcement activity.