—but we are able to offer those companies guidance, such as, “You should clean up things over here. You should make sure you're doing this properly.” My outreach team, which does not do actual investigations, collaborates a lot with our enforcement team to understand what problems we are seeing and what areas we need to focus on when we do that outreach. I think it's important that those two groups talk together and that we go out there and say, “This is what we're seeing. This is what you've seen in our decisions, but this is also what we're seeing in our complaints. This is what we're seeing in our investigative actions.” They may not be public, if you will, because they've closed without any actual official enforcement action.
On November 9th, 2017. See this statement in context.