Thank you.
Welcome back.
What I heard is that the CRTC focuses on education and investigation as well as enforcement. I also heard that you have an outreach group that goes across the country and tries to educate and answer questions.
You also talked about the fact that, because of those sessions, and because of some of the inquiries made to the outreach organization, you've made some improvements in things such as frequently asked questions, graphics, and posting. You also touched on subsection 6(6) as an example.
Now, if I break it down, there's some legislative clarification that could be done, and there's some better practices clarification that could be done, and I'm getting the sense that you're doing a lot of that clarification through the various means you have.
Through this process, what have you heard that would help us to identify one, two, or three areas on the legislative side, as part of this exercise, so we could say that, if we make this amendment or if we make this change, it would improve the situation through better education and better adoption, leading to higher compliance, and therefore, a reduction in the number of complaints?