Yes, one of the biggest concerns that we hear, particularly during the pandemic, is that people are looking.... I think, as Mr. Kaplan-Myrth referred to earlier, people are upping their speeds or upping their needs, but they're not necessarily seeing that result in the final product they're getting at home. That is one of the concerns we're hearing. As I mentioned in my opening remarks, we've seen that a third of Canadians have reported that their speeds have gone down since the pandemic without changing their package they're receiving.
There are huge disparities. We've seen that it has been more prevalent in rural areas where the service has been a bit more tenuous to start, and as that reliance becomes more heavy, those services are dramatically reduced. One of the recommendations the CRTC put forward in 2016, when it declared the Internet a basic service, was that there needed to be minimum service guarantees, and that was how the metrics should be put forward for the services that people are receiving and what they're paying for as opposed to what they might be able to receive.