As you mentioned, it was an intense experience for our people, not necessarily between Quebec and Ontario—although that is a very busy corridor for us—but more in the U.S. It's true that, when they arrived at the drop-off or delivery point, they were often treated like pariahs.
In some cases, consignees didn't want to sign documents confirming receipt of the goods. Since everyone has a cell phone, we set up a procedure where truckers would take a photo of the document and a photo of the person receiving the goods. That way, we were able to make sure we would be paid.
Obviously, truckers had lunch boxes with them, and there were a few times when they weren't allowed in with their food. What was insulting was that truckers had paid people to prepare food for them, but when they got to the border, it was thrown out.
That put tremendous strain on truckers, but things got better when the people at the Canadian Trucking Alliance and the Association du camionnage du Québec got involved. They lobbied hard and were able to convince border authorities that, at a minimum, drivers were entitled to eat and to use the facilities.