Sure. First and foremost, again, law enforcement needs to do a better job. A lot of the times you're quite right in that they take a call from a complainant who's been victimized, lost some money. What they're hearing sometimes from law enforcement, RCMP included, is they should call the Canadian Anti-Fraud Centre. That's not the correct thing to do. That's one step to do. The Canadian Anti-Fraud Centre is not an investigative body. It collects intelligence, trends and so on.
When a complaint comes, what they should do is take the complaint, take as much information as possible and then work an investigation like any other investigation, working backwards, with ISPs, getting the phone numbers. Some police officers will say it's a difficult charge to prove because oftentimes these are call centres in India or elsewhere in the world. There are extradition challenges. All these are investigative challenges, but from an RCMP perspective where we are responsible for transnational organized crime, we do have the reach that we can do it.
We can't solve every complainant's victimization, but we can let them know that their complaint is important, it's received and we will do what we can. Sometimes it's merely the intelligence that we can take, and then we find out that it is a specific call centre, as Mr. David Common did in some great work on CBC once.
That's essentially what is supposed to happen, but improvements are needed within the broader law enforcement community in how we handle these complaints.