Thank you for your question.
As an industry collectively, first of all, I'd like to say we've come together to put some solutions in place to help consumers not be subject to porting fraud. There are things that we're rolling out. Obviously, we don't talk about them publicly because we don't want the fraudsters to know what they are.
With regard to porting fraud, just porting in general is meant to be as easy as possible. You're meant to go in and get your port done without having an interaction with your existing telephone provider. It's really to enable the port to go as quickly as possible. Most of the ports are done over the phone or online, so from that perspective you go into your new service provider and you request your port, and then it goes back to your old service provider.
The way the porting rules have been established by the CRTC and the porting guidelines from the industry that came together collectively, you're required to have a phone number, a postal code, and then either an IMEI or an account number. Unfortunately, it's pretty simple for fraudsters to gain some of that information from various sources around the world. This isn't an issue that's common to Canada. It's a global issue and all carriers are facing it around the world, so it's challenging. Fraudsters are constantly evolving and changing their techniques and we're trying to stay ahead of it and put things in place. As my colleague mentioned earlier, fraud is an arms race. We put things in place and then the fraudsters come and circumvent them. We're continuously evolving and working collectively as an industry to address the problem.