Thank you very much.
Witnesses, thank you so much for coming in.
My questions are going to relate mostly to the CRTC. A lot of them are being asked on behalf of my very elderly spouse who is incredibly frustrated with the nuisance calls that are clearly fraudulent in nature.
He is certainly able to use the Internet, and his first complaint is that he looked at the CRTC website and found it incredibly hard to navigate. In other words it is not a telemarketer call and he has not been subject to fraud, but he wants to tell you about a call he's received and what the number on the call display has shown. He wants to simply tell somebody about it because he doesn't want someone to be scammed in the future.
Have you looked at trying to simplify your directions?
I know you mentioned 84,000 complaints and that many relate to legitimate organizations.
Have you looked at in some way clarifying this for vulnerable seniors who wish to do their duty and report to you, but frankly give up trying to navigate your web page?