I think there at least needs to be recognition, especially for the customer-facing elements in terms of the protections that are introduced, that there should be more disclosure about that and participation of customers in that. I mentioned the issue with the texts that went through. People weren't aware that a new protection was introduced, so they were immediately skeptical of it. These kinds of measures need to be more publicly aired.
I can understand, though, that one part that needs to be addressed is around training their staff more. I can't tell you how many times I've called my telcos and had to teach these customer service reps about their porting policies—in fact, up until last night; I almost used social engineering to get my pin from someone who really didn't.... I provided information that's very easy to obtain.
There needs to be training of employees too. I can understand if that part is not necessarily publicly disclosed, but there needs to be two sides to this.