I appreciate that. We can't go back and make up for lost time now, but what we can do is provide better service to the small businesses. Can you give us deadlines and times so that businesses can plan for this now?
Quite frankly, the way it was rolled out was a problem. That's why it has changed. That's why it's different now. We're glad for that part, but what we're still a little concerned about are the timelines, especially with much of the country going back into a second wave. There's still a lot of uncertainty. Can you give us specific dates in order to ensure there are going to be proper resources for actually processing the necessary casework? Those extensions of time are killing so many small businesses.