Thanks.
I think the Internet code of conduct has been very helpful in providing guiding principles as to what customers should expect, but very similarly to things like the wireless code of conduct, I think they are guidelines that are not really being enforced to the extent that customers might like. They are not aware of either how the code should be serving them or what to do if they think it has been violated and they have not been treated in the way that they should be.
Even more problematically, we've seen systemically for years reports from customers—but also verified by the CRTC—that there have been misleading and aggressive sales tactics by these companies, which would very clearly violate these codes of conduct, yet with no clear remedies for these systemic solutions and all of them really being directed at individual customers being able to file complaints about their own individual experiences, it doesn't really get at the core heart of the problem of those systemic abuses.