We do take financial literacy very seriously, and we do have data models that would predict customers who may be having challenges. Even before they get to the point where they can't pay, we actually will reach out to them through various channels. We have various tools that we can work with. For anyone who's having challenges paying their bills, we will do our best to try to help them make their lives easier.
On October 28th, 2024. See this statement in context.