I just wanted to clarify that that's not the issue. We're not talking about call centres but about individuals. In Quebec, because of Videotron's market penetration, many people in the regions have IP phones.
The problem is that individuals making calls from their IP phones were transferred to call centres in Ontario, where they could not be served in French. The current problem has to do with the people using these types of phones, not with the 911 service.