Thank you.
Five million complaints a year are filed by Canadians. Of those five million complaints, I think, by your own records, 76% are relatively simple or there is not much detail on it. However, of the ones that are settled that way, are those done with any penalty, or nothing? Are they just resolved and that's the end of it? With the other 24%, what happens with those? What notices of compliance have been levelled?
I think it's important to understand whether we have a watchdog here or not, because that's five million complaints that have been identified in the financial sector alone per year. That's a pandemic of problems there.
I go to your website. It's really hard to find basically any type of repercussions that have taken place. With five million complaints coming in, you would think that there would be something here. There's some good information about financial literacy, to be able to learn some of these things so you can get that done.
I'm looking at your website right now. It talks about how you're “protecting the rights and interests of consumers of financial products”. You have five million complaints, and on your website it's very difficult to find what's taken place with any of these types of issues that have been raised. You deal with very serious issues—everything from gender issues to seniors and others.
Why is it so difficult to find out whether you've done a good job or not on the five million complaints and what the repercussions of that issue are? That's significant. It's five million Canadians per year.