I appreciate that.
What I'm trying to find out is why your web page is not identifying the complaints and where they're coming from in terms of advocacy for consumers. I'm just going by a CBC report at the moment that relates to the investigation that you did with regard to BMO, RBC, CIBC, Scotiabank and TD. It references the number of complaints. Even if the complaints are down, if I go to your website and if I am a consumer looking for rights on this, I don't see anything here that identifies how you protected a consumer, what the repercussions were and what they did.
If I were going to advocate for myself and my family on this, if I had been harmed in any way by my banking institution, I'd like to know what reparations I should expect to get as a consumer for something that took place. There should be some way that you can measure it. It almost seems like the real estate industry, in the sense that you have to try to figure out the price of a house by your own volition, as opposed to.... I don't see what a consumer should expect.
Why are there no percentages here or expectations delivered in terms of repercussions that took place on some financial predators that have been out there? The volume of complaints is significant, but your website just reflects your advocacy. It doesn't reflect the results for consumers.