Sure.
A variety of different aspects were posed in that question. In terms of how we develop our consumer information, it's actually developed in such a way that a consumer could be looking for information on a specific product or service. Let's say it's on credit cards. I'm a consumer and I go to access information on credit cards. We embed the information on what a consumer's rights are, related to their financial institution with a credit card, in the section that details the credit card information.
The reason we do this is that we have found through our research—this is a key component of our national financial literacy strategy—that Canadians benefit most from just-in-time financial knowledge. When they're looking for information on credit cards, we want to provide them with the information at that time on their rights dealing with a credit card.
That's just one example on the consumer information side. We can speak about it from both sides of our mandate, though—from the supervision side, in terms of what we do to make sure Canadians are protected, but also from a research perspective, or from the perspective of the national financial literacy strategy. I'm happy to expand on that.
In terms of how we communicate with Canadians on what their rights are, it's perhaps helpful to understand how we choose to communicate with them most effectively.