I have the Financial Consumer Agency of Canada Act in front of me, and it's fairly clear on what your organization's mandate is, including “strive to protect the rights...of consumers of financial products and services and the public, taking into account the need of financial institutions to efficiently manage their business operations”.
I'll ask again. Of the 27,000 complaints about breaches of the Bank Act since 2019, how many have received a response? This article was published a year ago. Were any of those resolved or responded to?