You've received over 9,000 complaints, of which only 283 were something that was relevant and in your bailiwick. Would that not demonstrate that maybe in terms of educating the general public on the role of the FCAC and what their rights are, this needs to be amplified a little bit? I'll be honest with you. I don't know if most people know what they would need to do if they had a problem with their banking or their financial institution. Could you explain a little more?
On November 25th, 2024. See this statement in context.