I just want to stop you there. I understand it's on your website—I just read it—but if people don't know you exist and they don't know what you do, they're not going to be able to go on your website and look and see how the complaints are settled.
My point is that it seems very distant. I don't feel it's proactive in terms of outreach to the general public to say, “Look, if you're not happy with your bank or the fees that you're being charged, this is what you need to do.” You're depending on people to come looking for you, but if they don't know you exist, how would they know that?