We heard earlier that there were something like 27,000 complaints that were received. I also heard that you have the banks report to you the complaints they get. To what extent do you authenticate or audit the reporting processes of the banks? Your operating costs are covered by the banks, and you're receiving information provided to you by the banks. It's almost like leaving Nero in charge of the gas pumps. I'm just wondering how you audit and authenticate the information you're getting.
On November 25th, 2024. See this statement in context.