That's a predatory practice on your own customers.
Explain specifically, if you can't fight for yourself and be on the phone because maybe you're a single mom going to work, why should you pay more? There may be people with disabilities, or individuals with English as a second language, or people who don't have the skill set and don't have somebody to advocate for them. Why do they have to pay more than the people who have been identified to get the actual reduction?
I can tell you that not only has CBC recorded many of these stories, but I have a whole bunch here that people have emailed to me.
Can you specifically tell Canadians right now why some have to pay more for the same services?