Thank you, Chair.
Thank you to the witnesses for their testimony today.
My question is for Rogers, but I'll ask Bell the same one.
How is Rogers responding to customer complaints about fee increases during the commitment periods? I know, Mr. Staffieri, that you talked about a 10-day window, when they can cancel a new contract. Perhaps this is in the fine print they're not reading. You also said that, if they're not happy, you will work with them on an individual basis. Are you offering refunds? Are there alternative plans being offered?