I'm sorry, Mr. Leech and Mr. Staffieri, but I'm going to have to ask you that question again.
Do you give them the option...? Let's say I'm on a phone call and I've been on hold for a while, and you give me the different options that I can choose from. If I'm still not satisfied.... Is the customer, at the end of that road, given the option to cancel the contract? Can they opt out of the contract, yes or no?