Sir, again, I'm sorry to cut you off, but I do feel like you're not really answering the question. You're saying that you wait until customers complain and then you work with them after the fact. They've already had a price increase that they weren't anticipating. They come back to you because they didn't read the very fine print in the contract that they signed, and they have a set-top box increase.
What is the justification for increasing the fees for those set-top boxes? I mean, the article from the CBC says that they can go up from $7 to $12, as I understand it. If you have three or four of those boxes, that's a pretty significant increase per box that you are subjected to, after having signed a fixed contract. That comes as a big surprise to a Canadian family that can't afford to pay an extra $50 for their TV package.
What is the justification for increasing those fees? How do you justify that to your customers, without sidestepping it by giving them some other option or saying that they signed that contract? How do you justify the increase in fees for a piece of equipment that they've already been using?