We are in information retrieval mode to properly form an opinion on all of this.
Let's talk about some cases.
For example, in some areas, people remain loyal to the operator, not because they are satisfied with the price, which is sometimes exorbitant, but because it's the only operator that offers reliable coverage.
This is such a costly expense that some want the authorities to intervene to implement better solutions. In fact, one of the reasons we're conducting this study right now is that we've heard certain things and people have complained.
Do we really need to get the authorities to intervene? We're all in favour of self-regulation, if it works, but if it doesn't work, what should we do?