Sir, perhaps I could just clarify a couple of things. One is that the question you're referring to relates to set-top boxes. Those come at additional costs to us. The example you gave was with respect to Internet speeds that you were paying for and weren't getting with Videotron. When our customers call and they're not getting what they expected in terms of our core service of Internet, which isn't very often, we make sure they get not only the speeds they're paying for but in many cases even more than that. As an industry, we go through what we call “surprise and delight”. We want to over-deliver on customer expectations, and not under-deliver.
On December 2nd, 2024. See this statement in context.