That's a great question. They have very old technology that they've put together with band-aids and duct tape over years and years. There's mainframe technology going back to the 1960s. They've invested billions of dollars. They keep investing, I don't know how much money, but probably billions of dollars annually into maintaining it. To rewrite it and to redo it is very costly, and therefore, they'd rather not, but that obviously hinders innovation.
On December 5th, 2024. See this statement in context.