To be fair, you are correct that this was an individual company error, but to my point, this is an essential service that needs greater regulatory respect and powers for whomever sits in that seat. I still think that is valid. One of my first industry committee meetings dealt with Michael Sabia, who represented Bell at that time as CEO and who didn't want to provide the same pay for women via pay equity. I remember how we had a fight to get deferral accounts back. Over a billion dollars was taken from Canadians. Bell didn't want to provide that. It ended up going to the court system. It goes on and on, with the Competition Bureau already noting unscrupulous practices.
Why can't we look at an essential service like this and then bring in a bill of rights for Canadians? I implore you to at least investigate that to see whether that's a potential approach. I understand that the security provision elements are improvements, but they still don't take the consumer and businesses that are affected. Even the people with ArriveCan couldn't get into the country properly because of it. It's that serious.