Thank you for your question, sir. You touched on a few things.
Since becoming the CEO of this company early this year, my focus has been on a number of things, but importantly the network. Network resiliency is very important. The amount of investment we have made in the network is significantly more than we have made in prior years, and we'll continue to do more. The outage has shown us that it's critical to make those investments.
We want to make changes quickly. There are things we know we need to do, and we learned from the outage, so we acted very quickly. I have full confidence that our new chief technology officer, Ron McKenzie, will execute on those changes. Ron is an engineer by background and has over 30 years of telecom experience at a very senior level. Most recently, he was president of our business operations, where he led the design and implementation of complex technical solutions for our customers. I have full confidence that he and his team will execute on the changes that we need to make to achieve what we need to do in terms of network performance.