What I can tell you, sir, is that, together with 25,000 employees throughout the country, we come to work every day with the view of trying to be better for our customers.
In this case, as I said, we let them down. We are going to make the changes. It's in our interest to do that in the environment we operate in. As a competitive company in this industry in this country, it's in our interest to do all the things we need to do to ensure this does not happen again.