What we've done, as I said, is made it clear what our commitment is to fix this moving forward, for us as a company and to improve as an industry.
In terms of compensation, our outage lasted a little less than a day. We had some customers where it extended for a few of the following days, so we made the decision to make it simple for customers and extended the credit to a full five days. We're going to proactively process those on customers' bills so, as I said, we make it easy for the customer. That equates to approximately just over 15% of a customer's bill.