Thank you. I have limited time.
I want to focus on what occurred during the 16-hour outage. The question I have to ask is, does Rogers have a robust and tested emergency preparedness and disaster recovery plan? I ask because part of a disaster recovery process is regular communication with affected stakeholders. That did not take place in this instance or, for that matter, in last year's outage. Even regular, hourly messages indicating that Rogers was aware of the issue and working to isolate and resolve the problem would have been better than the silence we saw.
As to the second part of my question, Mr. Staffieri, when did you learn of the outage and why didn't you inform the public and the government?