I don't have access to the details of what we did. Some time has passed since then.
However, as was mentioned a moment ago, the situation in April 2021 was different. The cellular network was not working, but all other services were operational. People could still reach 911.
In the event of a large-scale outage or a major problem, we get in touch with the service provider to try to understand what is happening. We also want to know when they expect to restore service and how emergency services are impacted, including 911 and alert services. That is our priority when an event like this occurs.
Since Canadians also contact us to find out what is going on, we make sure we get all the information we need to answer their questions.