Got it. The chair mentioned that since the pandemic we've seen that the number of calls, text messages and emails is on the rise. I'm really concerned about the newcomer group and more vulnerable populations such as seniors, because the callers are getting more clever. Whenever there is a new policy announced, they're very quick. The next day you get “do you want to access your CRA rebate?” or something like that, and they're very clever.
What have you done or what do you know about what the industry has done to protect the vulnerable population in Canada?