On the first part of your question, on the telemarketing side we receive about 3,000 complaints a month. On the spam side—that's your SMS texts or emails—we get about 5,000 a week. We are not shy on complaints.
You're right. Canadians consistently under-report. They are either embarrassed if they have fallen for a scheme, or they just don't want to go through the motions of reporting it. My intelligence teams use those complaints. That's why we talk to service providers. That's why we talk to the banks. That's why we talk to other areas that have information on what Canadians are complaining about so we can slice and dice that and see where the common threads are and see where the common campaigns are and see if there's something we can do about it or if one of our partners can do something about it.