Yes, absolutely. There is a tendency from the stuff that I see myself, because I'm speaking from my own experience, to over-complicate things, overpresent them and overformalize some of this information. If we're looking at seniors as being a major target of just about any type of fraud, making big formal documents and online bills and everything doesn't make them aware of this stuff.
We need to get down into the trenches and resolve this stuff more in person or with easier information.