That's in the case of a stolen phone. There's a bit of balance here, right? The CRTC wants to allow you to easily port your number. There is actually a rule that they have to execute it within two and a half hours. My bigger recommendation, which doesn't have to apply to just a stolen phone, is that when you have text notification that your number has been requested to be ported, you have to proactively consent by texting back “yes”—that yes, you are trying to execute that port.
Take what happened to me, for example. If I'd gotten that text message at 11 o'clock on a Tuesday, would I have executed a port? Absolutely not. That would never have gone through, and I wouldn't be in front of you today, but that process did not exist at the time.
Afterwards, the telcos introduced a text and didn't require the proactive notification. This was the problem, because people thought it was fraudulent text, ignored it, and executed the port anyway. It wasn't until much later that they did.... According to the Rogers website right now, they say that they have introduced this practice that I introduced back in 2020 before this committee. They're saying that it applies now, but again, there are inconsistent practices and things like that.
This proactive notification should help prevent a significant number of these scams.