I'd like to pick up on the questions that my colleagues MP Gray and MP Lemire were asking around raising awareness. I'm specifically interested in how we help vulnerable populations such as seniors.
You talked about what happens when complaints are put forward, but how can we get upstream from that in preventing this for those vulnerable populations? You described some campaigns with 300,000 hits to a website and social media, but a lot of our seniors don't have smart phones and they're not necessarily on computers. What are some of the things that we do to help those vulnerable populations?