I would love to respond to that question.
I'm going to read a post on Reddit from the Canadian bitcoin forum. It's a post about my organization.
The title of the post is “Say what you want about the different exchanges, but NDAX called my mother and warned her that buying Bitcoin is risky.”
“I was talking to my mom about buying Bitcoin and suggested using NDAX, as I found that exchange reasonable and easy for my uses.
“My mother created an account, and in less than a day she got a call from Julia at NDAX warning her about the risks and dangers of Bitcoin. Julia was mostly concerned that my mom was getting scammed or being manipulated. They had a good discussion and Julia re-iterated all the things I've been saying as well (It's a risk, there are no guarantees, you can lose your money, do not invest more than you want to, and definitely not more than you can afford, etc).
“I was pretty impressed that they took the time to call and have that personal discussion with my mom and do their best to ensure she knew what she was getting into.”
I hope that is a window into how Canadian trading platforms such as NDAX treat more high-risk or highly vulnerable clients.