Thanks, Chair.
Thank you for the illuminating discussion so far.
I want to focus my questions on the costs to consumers and the fees they pay. To start with, I want to go back for some clarification.
Ms. Thibault, you mentioned in response to an earlier question that you are able to go back as a result of a complaint and adjust the bill of a consumer. I want to know if that was a one-bill-only thing. Do you fix it for that one month when the consumer had a complaint, or does it adjust the bill in perpetuity to reflect the actual service that consumer is receiving?