The first thing that we encourage them to do is contact their service provider and see what the problem is and whether it can be sorted out. Most of the providers have troubleshooting policies and tools that they apply to make sure that they're delivering, under the circumstances, the best service they can to that particular customer.
If they are unable to give the customer what they believe they're entitled to, the customer is welcome to file a complaint with CCTS, and we'll examine it based on the information that's available to us related to that particular complaint. That's how it would work within our process.
As you heard previously, Ms. Thibault described the process for how we look at those complaints and how we process them.