Mr. Dong, to answer your question, service providers are required by the CRTC to participate in the CCTS. They join because they are required to. It's true that we have to drag some of them on board a bit, but it is a regulatory requirement.
The other incentive, I suppose, is that in our experience, we've found that larger service providers in particular are very concerned about the numbers we report publicly in terms of who had how many complaints filed by their customers with the CCTS. They're very sensitive to that, so there's a disincentive to not resolving those problems.
Certainly there's a financial disincentive, because part of the funding formula requires them to pay for each customer complaint that comes to us.