Last year, we handled approximately 13,000 complaints.
It is important to note that the CCTS is usually the consumer's last resort. This is not to say that consumers have to get to that point before they file a complaint with the CCTS. However, the majority of Canadians wait before filing a complaint with the CCTS.
I would like to clarify that this 17% represents consumer complaints about the quality of Internet service.
We deal with complaints about wireless, Internet and television services. Of all the complaints from Internet consumers, 17% concern the quality of Internet service.